Assistant Program Manager

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda.

Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter.

In addition, we support people experiencing unemployment, addiction and family challenges.

We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose summary:
The Assistant Program Manager is a Leadership-in-Development position.

The Assistant Program Manager supports and assists all Housing Program Services under the Director of Programs to ensure that all Housing Program Services provided by the Edmonton Centre of Hope are delivered in a manner that demonstrates respect for the individual and achieves the goal of providing a home-like environment in keeping with Christian principles.

Key Accountabilities

• Provide frontline support to Program Staff during emergencies or difficult situations, respond to client and staff complaints, cover absent staff shifts, and support all programs and managers as required.
  
  
• Fill program manager vacancies by maintaining familiarity with all programs and being prepared to assume temporary program manager responsibilities when needed.
  
  
• Support program operations by assisting in the creation of program resources such as standard workshops or modules, participating in program and strategy development, and performing on‑call duties as required.
  
  
• Ensure financial compliance by monitoring all program‑related financial matters to ensure operations remain within budget, meet projected income levels, and submitting monthly expense claims.
  
  
• Assist policy development by supporting the Director of Programs in developing, revising, monitoring, and implementing policies and procedures, and conducting Policy Review Committee meetings, taking minutes, and distributing documentation.
  
  
• Maintain community relations by developing partnerships with external agencies to encourage involvement in Housing Programs and representing programs in internal and external meetings.
  
  
• Supervise and support staff by assisting Program Managers with recruitment, onboarding, coaching, performance management, discipline, termination, and providing in‑service learning as required.
  
  
• Manage staffing and payroll by completing and posting staffing schedules, assisting Program Managers with bi‑weekly payroll approvals, and ensuring staff safety practices and incident reporting compliance.
  
  
• Oversee facility upkeep by conducting regular walkthroughs to ensure buildings and grounds remain in good condition, coordinating repairs through the Service Request process, and ensuring programs maintain security and cleanliness.
  
  
• Maintain program administration by keeping accurate records and files, completing progress and in‑depth reports for staff and clients, supervising collection of outstanding accounts, supporting service cessation processes, and performing other related duties as assigned.
  
  

Education And Experience Qualifications

• Diploma in Social Sciences, Human Services, Business Administration or related field.
  
  An alternative level of education and experience in Human Services may be acceptable.
  
  
• Current certification in Standard First Aid with CPR, Criminal Police Investigation Check, Non-Violent Crisis Intervention
• Certification in Mental Health/Addictions would be an asset
• Must have valid Driver’s License and Clean Driver’s Abstract
• Minimum three (3) years related experience in a Social Services/Human Services
• Minimum of one (1) year experience in a supervisory position.
  
  
• Experience and comfortable working with marginalized clientele who have addictions and mental health issues.
  
  
• Experience performing administrative duties, computer data input and cash handling.
  
  
• Proficient in MS Office, excel and power point.
  
  
• Willing to learn and support the Mission and Values of The Salvation Army.
  
  
• Competent to develop and maintain client relations and interagency relations
• Strong written and verbal communications skills – clear and simple to understand.
  
  
• Strong organizational, note taking, reporting and administrative skills
• Resourceful, able to work independently and pro-active in resolving issues
• Able to follow directions and learn quickly; adaptable to change

Working Conditions

• Working environment is generally in the residential building in fast-paced conditions.
  
  
• The performance of the job requires moderate amounts of keyboarding and walking, occasionally climbing stairs, standing & lifting not more than 20 pounds.
  
  
• The performance of the job requires continuously monitoring the environment, multitasking, and a moderate amount of attention when reading and close listening
• Occasional travel within the city and some scheduled overtime is associated with this position
• Shift work may be required.
  
  
• As a 24/7 department, this position will be required to participate in an on-call rotation as scheduled.
  
  
• Work schedule may change as set by Supervisor
• The incumbent’s work environment is typically at work sites within residential settings, and may experience the following disagreeable conditions: therefore, will need to follow or use universal precautions:
• Dealing with angry and abusive people, verbal abuse
• Exposure to bodily fluids, bodily waste, and infectious diseases
• Exposure to drugs, alcohol, and solvents
• Physical attacks by others
• Exposure to toxic chemicals
• Sharp objects (i.e., needle sticks, knives, and weapons)
• Other dangerous situations
• Immunization for Hepatitis B and vaccination against Tuberculosis
• Responding to first aid emergencies; including overdose and death

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian standards of conduct.
This is a temporary fixed term contract
Weekly scheduled hours: 40
Compensation
The target hiring range for this position is $60,715.20 to $75,920.00 with a maximum of $91,104.00.
Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request.

Please email

if you have a need for any accommodation and we will be pleased to discuss this with you.

Required Skill Profession

Other General